Selecting Critical Business Processes: A Case Study By:
Selecting the Best Business Process Improvement Efforts By add comment A business process improvement BPI effort is a systematic approach to help any organization optimize its underlying processes to achieve more efficient results. After all, effort is truly what we are striving for.
The Basics of BPI Efforts The same concepts for selecting the right BPI efforts apply to nonprofit, profit and government agencies; manufacturing and service industries; or any other type of organization. While the organizations may face varied challenges, how they apply BPI is fairly consistent across all industries.
Lean and Six Sigma BPI efforts assigned to Belts should be scoped for completion in three to four months with six months being the maximum allotted time. Although this may feel like an aggressive schedule, it takes into consideration the time team members must commit.
I wish I could say that all BPI efforts I have coached were properly scoped from the beginning; however, in many cases the team uncovered more during the Measure and Analyze phases than was originally anticipated.
This is the time to work with the Champions and sponsors to update the BPI effort charter, including scope and timeline of the BPI effort. Top-down efforts typically flow down from top-level management, including but not limited to Champion BPI effort ideas.
Bottom-up refers to those BPI efforts that are identified either through brainstorming or additional findings in current BPI efforts by team members and personnel.
Most top-down BPI efforts are tied to strategic company goals in that at the executive management level there is usually a greater sense of urgency to focus on the customer. However, top-down BPI efforts may propose boiling the ocean. They may need to be broken down into Black Belt and Green Belt efforts.
Bottom-up BPI efforts may lack a direct tie to customer and company goals and strategies, but they can offer a number of other rewards: Leadership and peer recognition — This form of recognition is a powerful motivator, as it may lead to advancement in the company.
Commitment from team members — Everyone has a voice in these projects and they appreciate when their voices are not only heard, but also are a part of the solution. Short-term gains — The short duration of the BPI effort affords a fairly immediate return. Establish BPI effort selection criteria upfront and adhere to it Identify customer requirements Identify performances standards Identify improvement objectives Practitioners should link BPI efforts to the key business drivers of their company.
Are data availability and resource availability included as one of the BPI effort selection criteria? Does the selection process consider the performance of corporate initiatives as part of the ranking function? Does the selection process take into account the actual financial impacts that have been identified from improvements being implemented?
Is there a documented process for determining how to prioritize BPI efforts? Does a selection committee or steering committee confirm the BPI efforts that should be implemented?
Does the selection process identify the financial benefit and use a rating scale to determine scale of benefit? Do selection criteria include both impacts and feasibility?
Does the organization follow the same process for BPI effort selection each time? Does it use a corporate scorecard to measure or monitor corporate performance to strategy?
Does the selection criteria use a rating number per criteria rather than a simple check box to identify if the BPI effort meets criteria?
Does the organization always use a ranking matrix that allows the various impacts to be weighted and rated? Where is the company going? Make certain that BPI efforts are aligned to the vision.
Think about the competition or other similar businesses. Where is their vision?
Voice of the customer VOC: To succeed with customers, it is vital to know what they want. What are customers telling the company? How can they be better served?A priori understanding and anecdotal observations of process improvement initiatives suggest that the processes that are selected for improvement should have the highest impact on business and be.
Management Information System Implementation Challenges, Success Key Issues, Effects and Consequences: A Case Study of Fenix System Master’s Thesis within Military Logistics Author: Artit Kornkaew organisation and these effects are related to the consequences of the business processes.
In the beginning of a Six Sigma project the critical process must be selected. This selection is crucial to the success of the improvement project, and thus the success of the enterprise. The paper focuses the selection of critical processes for a Six Sigma project in a teaching case.
Business case analysis BCA is a decision support and planning tool that projects the likely financial results and other business consequences of an action or investment. The analysis projects business costs, business benefits, and business risks.
Selecting critical business processes: A case study Organizations often struggle with assessing the impact their critical business processes makes on their overall competitiveness. Often, critical processes that perform at acceptable levels can be enhanced to improve the competitive advantage.
Business process mapping, a part of Business Process Management (BPM), is a framework used to create visual representations of work processes. Business process maps show the relationship between the steps and inputs to produce an end-product or service, such as when a product goes through packaging or when an employee’s leave is approved.